TOUCAN After and presales services

  • Load study at site
  • Installation study at site
  • Performing all types of generator installation
  • Supply, installation, comissioning and testing of sold genset
  • Synchronization of power systems
  • Modification and development of existing sites
  • Technical training at scene
  • Supplying of original spare parts
  • Large and medium miniature repair and maintenance
  • Engine major and minor overhauling
  • Arranging service contracts according to customer need
  • Respond promptly to all the consultations

Spare Parts

  • In order to provide adequate assistance to our customers, TOUCAN have set up stock of spare parts in Dubai in all of our partners branches.
  • Fast delivery of spare parts when required.
  • We stock an extensive quantity of consumables and maintenance parts, thus ensuring reliable and efficient customer services.

TOUCAN service contracts

Service contract technical benefits

  • Your generator will be serviced by professional engineers and technician who have years of experience dealing with Perkins engines
  • Long time of generator production life if serviced with professional staff and genuine spare parts
  • Generator down time will be decreased to the minimum level
  • The known technical history of the genset and the agreed SC terms and payment method will decrease administrative time(quick service)
  • Easy and flexible service budgeting with agreed services, value and payment method
  • Special discounts for genuine spare parts
  • Fast delivery of spare parts
  • Excellent trade- in value
  • More time to focus on the basic business

Service contract types

TOUCAN will provide you with the professional assistance to maintain your power generation productivity and to minimize power generating downtime failure to the optimum level.

SC levels:

  • Complete full operation and maintenance of power generator sites, including supplying of operation staff, ,spare parts and lubrication oil(SC-FO)
  • Routine visits of services including oil changes and filters replacement(SC-RV+)
  • Non-standard services, designed according to customer needs(SC-NS)